Privacy Policy

This Privacy Policy describes how Rinse Pros AZ ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at rinseprosaz.com, request a quote, book a service, or otherwise interact with us. We respect your privacy and are committed to handling your information responsibly.

1. Information We Collect

We collect information you voluntarily provide to us, as well as certain technical information collected automatically when you use our website.

Information you provide

• Contact information: name, phone number, email address, and service address
• Service details: property information, service requests, photos you send us, and any other details you share when requesting a quote
• Payment information: processed securely through third-party payment providers (Stripe, Zelle, Venmo). We do not store your full credit card or bank account information on our servers.
• Communication preferences: opt-in consent for SMS, email, and phone communications

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages viewed, time spent on the site, and referring URL
• Cookies and similar tracking technologies (see Section 7 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your quote requests and service inquiries
• Schedule and complete services at your property
• Send appointment confirmations, arrival notifications, and service follow-ups
• Process payments and send invoices
• Request reviews and feedback after completed services
• Send promotional offers, seasonal discounts, and marketing messages (only with your explicit consent)
• Improve our services, website, and customer experience
• Comply with legal obligations and protect our legal rights

3. SMS Text Messaging Program

Types of messages you may receive

• Transactional: quote responses, appointment confirmations, arrival notifications, service updates, payment receipts, and post-service follow-ups
• Promotional (with separate opt-in): seasonal offers, discounts, and service reminders

Message frequency

Message frequency varies based on your service activity and engagement. You may receive multiple messages around the time of a scheduled service and occasional follow-up messages thereafter.

Costs

Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to all messages sent and received. We do not charge a fee for the messages themselves.

How to opt out

You can opt out of SMS messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. After replying STOP, you will receive one final confirmation message acknowledging your opt-out.

How to get help

For help or more information about our SMS program, reply HELP to any message, or contact us at [email protected] or (480) 372-8726.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Wireless carriers — including but not limited to AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, and Cricket Wireless — are not liable for any delays, errors, or failures in the delivery of text messages. Rinse Pros AZ is not responsible for delays, failures, or errors in message delivery caused by your wireless carrier, network conditions, or your device.

SMS data sharing

We do not share, sell, or transfer your SMS opt-in data, phone numbers, or message content to any third parties for their marketing purposes. SMS information is used solely for the purposes described in this policy. We may share SMS data only with our service providers (such as our messaging platform GoHighLevel and underlying SMS carrier Twilio) strictly for the purpose of delivering the messages you have consented to receive.

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

• Service providers: trusted third parties that help us operate our business, such as our customer relationship management platform (GoHighLevel), SMS provider (Twilio), email provider (Google Workspace), payment processors (Stripe, Zelle, Venmo), and bookkeeping software
• Legal compliance: when required by law, court order, or government request, or to protect our legal rights
• Business transfers: in connection with a merger, acquisition, or sale of business assets, where your information may be transferred as part of the transaction
• With your consent: any other sharing will only occur with your explicit permission

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. Customer service records are typically retained for 7 years for tax and legal purposes. You may request deletion of your information at any time (see Section 8).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encrypted data transmission (HTTPS/SSL), secure password practices, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze traffic. These may include:

• Essential cookies: required for the website to function properly
• Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: used by advertising platforms like Meta and Google to measure ad performance and show you relevant ads

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal information (subject to legal retention requirements)
• Opt-out: unsubscribe from marketing communications at any time
• Data portability: request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us using the information in Section 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or text notification when appropriate. Continued use of our services after updates constitutes acceptance of the revised policy.